Welcome to our Frequently Asked Questions page! Whether you're new to SmartgardenXL or a seasoned garden lighting enthusiast, we've compiled the most common queries to help you make the most of our products and services.

 

Product & Installation

Q: What do IP65, IP66, and IP67 ratings mean?
A: These ratings indicate the level of protection against dust and water:

• IP65: Fully dust-tight and resistant to low-pressure water jets—ideal for wall-mounted or outdoor fixtures exposed to rain.

• IP66: Dustproof and protected against powerful water jets—great for areas that face heavy rain or washing down.

• IP67: Completely dustproof and protected against temporary immersion up to 1 meter for 30 minutes—perfect for ground lights or areas exposed to puddles and sprinklers.

Q: What do IK06, IK08, and IK09 ratings mean?
A: These ratings describe impact resistance, or how well a product can handle physical shocks:

• IK06: Resistant to moderate impacts such as minor knocks or bumps—suitable for residential areas.

• IK08: Withstands heavier impacts and drops—ideal for public spaces or commercial use.

• IK09: Built for high-impact resistance—perfect for high-traffic environments or places exposed to potential vandalism.

Q: Can I install the lights myself?
A: Most of our lights are designed for simple, DIY-friendly installation. You’ll find step-by-step instructions with each product.
For installations involving mains voltage or transformers, we recommend hiring a qualified electrician to ensure safety and compliance with local regulations.

Q: Are your smart lights compatible with Alexa or Google Assistant?
A: Yes! Many of our smart fixtures work seamlessly with Amazon Alexa and Google Assistant.
Compatibility depends on the specific model—please check the product details page for information on supported voice assistants, connectivity (Wi-Fi or Bluetooth), and app setup instructions.

 

Orders & Shipping

Q: Do you ship internationally?
A: Absolutely! We offer shipping across Europe. For detailed information on delivery times and costs, please visit our Shipping & Returns page.

Q: How do I claim the 5-year warranty?
A: It's simple! Email us at info@smartgardenxl.com with your order number and photos of the issue. Our team will respond within 48 hours to assist you.

 

Privacy & Data

Q: How do you handle my personal details?
A: Your privacy is our priority. We collect only the necessary information to process your orders and communicate with you. Rest assured, we never sell your personal data. For more details, please review our Privacy Policy.